Refund & Cancellation Policy
Last updated: November 9, 2026
Short version: you can ask for a refund within 14 days of any payment. You get back the part of the hosting period you have not used, worked out by the day. The only things that stay behind are files you have already downloaded and a domain fee we paid to the registry for you. Hosting never renews on its own, so cancelling is simply a matter of not paying again.
1. What you pay for
Building a site and previewing it is free. What you pay for is hosting a published site: $6.99 a month, $16.99 a quarter or $49.99 a year, in US dollars, charged once for the period you pick. There is no automatic renewal and no payment method kept on file.
2. When you can get money back
| Situation | What we do |
|---|---|
| Any payment, within 14 days | The unused part of that period is refunded, rounded to the day. Ask on day 3 of a month and most of the month comes back; ask on day 13 and you get the few days left. |
| Charged twice, or charged the wrong amount | The whole error is refunded, and we fix the cause. |
| Your site never went live and it is our fault | Everything you paid for that period is refunded, unless you would rather we keep trying to get it up. |
| You downloaded the site files | No refund. Exporting the files counts as delivery — the site is yours to keep, so the payment stands. The download screen says this before it starts. |
| Your site is on a domain you already own | Refundable like any other order. We never charged you for that domain, and it stays yours — the refund only takes the site offline. If you would rather keep the site up, keep the hosting instead. |
| A domain you bought through us | Hosting is refunded as usual. The registry fee is not: it has already gone to the registry. The domain is registered on our registrar account on your behalf, so it is not an account you can log in to or move yourself — it keeps running until its expiry date with auto-renew off, then lapses. If the registration fails, the fee comes back in full. |
| Site removed for breaking the terms | No refund. You keep the right to export your content first, unless the content itself is the problem. |
3. What comes off the refund
- The payment processor's fee. When money is refunded, the processor keeps the cut it took when the payment came in; we cannot get it back for you.
- The days already used, and any domain registration fee, which was paid onward to the registry.
- A refund can never be larger than what you actually paid for that order.
4. How to ask
Email support@aiquicksite.com with three things: the address of the site, the transaction ID or the date you paid, and what went wrong. That is all we need — there is no form to fill in and no account to cancel first.
5. How long it takes
- We reply within two business days, usually the same day.
- Once we approve a refund, we send it back to the original payment method within 5 business days.
- PayPal and card issuers then take their own time to post it — usually 3 to 10 business days, sometimes longer across borders.
6. Stopping hosting
- Hosting does not renew itself. When your period ends, nothing is charged.
- You get a reminder email before the end date. If you do nothing, the site stays online but read-only for 30 days so you can export it, then it comes down.
- If you want it gone sooner, say so and we take it offline the same day. Refunds still follow section 2 — we do not pro-rate a period that has already started outside the 14-day window.
7. Exporting your site
- Once a site is published you can download it as a zip — every page, stylesheet and image — and host it anywhere else.
- The download opens after the 14-day refund window on your last payment. That is the only ordering that makes sense for both sides: you cannot be asked to pay for a site you already took away, and we cannot refund a site that has already been exported. The download screen tells you this before it starts.
- Downloading does not affect hosting: the site stays online and the expiry date stays the same.
8. If you open a payment dispute
Please email us first. A chargeback freezes the money on both sides and takes weeks to resolve; a refund from us is usually the same day. If you do open one, we will answer it with the records we keep: what you ordered, when the site went live, and what you asked us to change.
9. Your statutory rights
Nothing here removes a right that the consumer law of your country gives you. If you are in the EU or the UK, for example, you have 14 days to withdraw from a distance contract — the same 14 days we offer above, so you do not need to quote the law to use it. Where the law gives you more than this policy does, the law wins.
10. Contact
AI Quicksite is a service of Yiwu Aixin E-commerce Firm, registered in China as 义乌市艾信电子商务商行.
Building 10, Yi'an Second District, Houzhai Subdistrict,
Yiwu, Jinhua, Zhejiang, China
Email: support@aiquicksite.com